Shipping & Delivery

At Serenecharm, we strive to ensure that your jewelry reaches you safely and promptly, enhancing your spiritual journey with ease and peace of mind. Please review our shipping policies below for more details.

Processing Time

All orders are processed within 1-3 business days after they are received. During promotions or high-volume periods, processing times may extend slightly. Orders are processed Monday through Friday, excluding major holidays. Please note that shipping time begins after your order has been processed.

United States Shipping

We offer FREE standard shipping on all orders within the contiguous 48 states, with an estimated delivery time of 3-6 business days. Please note, we currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Marshall Islands, Palau, or the U.S. Virgin Islands.

Unfortunately, we are unable to deliver to FPO, APO, or PO Box addresses at this time. Once your order has shipped, you will receive a tracking number to monitor its progress.

International Shipping

We are delighted to offer FREE international shipping. Average delivery times are 5-10 business days after processing. For any questions about your international order, feel free to reach out to us at contact@serenecharm.com, and our team will gladly assist you.

Order Modifications

Once an order is placed, it enters our processing queue immediately and cannot be modified online. However, if you need to make changes, please contact us at contact@serenecharm.com within 24 hours of placing your order. We will do our best to accommodate your request, but modifications cannot be guaranteed.

Shipping Delays

While we aim to ship all orders promptly, delays may occasionally occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. We appreciate your understanding and patience in these situations. If you have any concerns, please reach out to us at contact@serenecharm.com. 

Refused Shipments

If a shipment is refused by the recipient, you will be responsible for the original shipping charges, any import fees, and the cost of returning the package to us.

We are here to assist you with any questions or concerns about your order. Please contact us at contact@serenecharm.com for further assistance.