Shipping & Delivery
At Serenecharm, we strive to ensure that your jewelry reaches you safely and promptly, enhancing your spiritual journey with ease and peace of mind. Please review our shipping policies below for more details.
Processing Time
All orders are processed within 1-3 business days after they are received. During promotions or high-volume periods, processing times may extend slightly. Orders are processed Monday through Friday, excluding major holidays. Please note that shipping time begins after your order has been processed.
US & Canada Shipping
We offer FREE standard shipping on all orders within the US and Canada, with an estimated delivery time of 3-6 business days. Once your order has shipped, you will receive a tracking number to monitor your package’s progress.
Expedited Shipping
For faster delivery, we offer Expedited Shipping within the US and Canada. This service delivers within 1-2 business days. The cost is $15.99 for the US and $16.99 for Canada. Orders over $199 qualify for free Expedited Shipping. Please note that Expedited Shipping is only available for in-stock items.
International Shipping
We are pleased to offer worldwide shipping. For international shipping rates and estimated delivery times, please contact us directly at contact@serenecharm.com. Our team will assist you with all the details to ensure your order reaches you smoothly.
Order Modifications
Once an order is placed, it enters our processing queue immediately and cannot be modified online. However, if you need to make changes, please contact us at contact@serenecharm.com within 24 hours of placing your order. We will do our best to accommodate your request, but modifications cannot be guaranteed.
Shipping Delays
While we aim to ship all orders promptly, delays may occasionally occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. We appreciate your understanding and patience in these situations. If you have any concerns, please reach out to us at contact@serenecharm.com.
Refused Shipments
If a shipment is refused by the recipient, you will be responsible for the original shipping charges, any import fees, and the cost of returning the package to us.
We are here to assist you with any questions or concerns about your order. Please contact us at contact@serenecharm.com for further assistance.