Return and Refund Policy

At Serenecharm, we craft our jewelry with intention, hoping each piece resonates with your spirit. We want you to love your purchase, but we understand that sometimes things may not work out as planned. If you’re not completely satisfied, we’re here to help.

Returns

• We gladly accept returns on most unworn, undamaged items within 30 days of the original order date.

• To initiate a return, please contact our Customer Care Team at contact@serenecharm.com with your order number and reason for return.

• Returns must be postmarked within 30 days of receiving your order. Items postmarked after this period will be returned to the customer at their expense.

• Please note that return shipping costs may be the responsibility of the customer.

Exchanges

If your jewelry arrives damaged, please contact us immediately. We will gladly exchange it for a new piece, provided it is within 30 days of delivery.

Non-Returnable Items

Personalized jewelry, final sale items, and gift cards are non-refundable and cannot be returned or exchanged.

Cancellations

If you need to cancel your order, please contact us within 2 hours of placing it. Personalized jewelry cannot be canceled after this period and will only be eligible for exchange or store credit once produced.

Other Concerns

We take great care in creating our jewelry, and we want every piece to be perfect. If you have any concerns or issues with your order, please get in touch with us so we can make it right.