Old Shipping
Where do we ship to?
We ship to following countries! Please kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses.
|
REGION |
COUNTRY |
|
North America |
Canada, United States of America,Mexico |
|
Oceania |
Australia, New Zealand |
|
Europe |
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom,Cyprus,Greece,Bulgaria,Portugal,Romania,Turkey |
|
Asia |
Hong Kong, Japan, Malaysia, Singapore, South Korea,Thailand,Israel |
|
Middle East |
Qatar, Saudi Arabia, United Arab Emirates,Kuwait,Bahrain,Jordan,Lebanon |
|
South America |
Brazil |
|
Africa |
South Africa |
Shipping fees and delivery timeline?
Please note that the shipping timeline provided at checkout is an estimated duration from the ship date and excludes weekends, holidays, and any unforeseen delays on the courier's end. Please also take note that changes to delivery options may cause a delay in delivery. If your order includes in-stock, shipping later, and/or made-to-order items, the dispatch date may be subject to change. Kindly review the dates provided during checkout and on your confirmation email for accuracy.
The shipping fee is calculated based on the subtotal before taxes, discounts, and non-refundable.
|
Country |
Standard Shipping |
Expedited Shipping |
||
|
|
Cost |
Shipping Timeline |
Cost |
Shipping Timeline |
|
United States |
$11.13 (Free for Orders Over $99) |
5 - 10 Working Days |
$24.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
United Kingdom |
$7.61(Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
France |
$8.79 (Free for Orders Over $99) |
6 - 10 Working Days |
$18.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Germany |
$9.17 (Free for Orders Over $99) |
6 - 10 Working Days |
$18.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Italy |
$8.23 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Spain |
$7.58 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Netherlands |
$10.33 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Belgium |
$9.61 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Austria |
$9.44 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Sweden |
$7.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Poland |
$6.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
South Africa |
$14.99 (Free for Orders Over $150) |
10 - 12 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Cyprus |
$12.99 (Free for Orders Over $150) |
8 - 12 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Canada |
$12.99 (Free for Orders Over $99) |
8 - 15 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Greece |
$8.99 (Free for Orders Over $99) |
8 - 12 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Bulgaria |
$8.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Portugal |
$8.44(Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Hungary |
$9.04(Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Slovakia |
$8.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Czechia |
$8.09 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Romania |
$9.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Ireland |
$9.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Finland |
$9.13 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Denmark |
$9.04 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Norway |
$9.99 (Free for Orders Over $99) |
8 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Mexico |
$9.99 (Free for Orders Over $99) |
10 - 15 Working Days |
$24.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Israel |
$9.99 (Free for Orders Over $99) |
6 - 10 Working Days |
$20.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Brazil |
$10.24 (Free for Orders Over $150) |
10 - 25 Working Days |
$34.99 (Free for Orders Over $249) |
5 - 10 Working Days |
|
Singapore |
$6.99 (Free for Orders Over $99) |
5 - 8 Working Days |
$14.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Malaysia |
$5.99 (Free for Orders Over $99) |
5 - 8 Working Days |
$14.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Thailand |
$3.99 (Free for Orders Over $99) |
7 - 9 Working Days |
$14.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Turkey |
$9.16 (Free for Orders Over $99) |
6 - 10 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
New Zealand |
$8.99 (Free for Orders Over $99) |
8 - 15 Working Days |
$29.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Australia |
$12.41 (Free for Orders Over $99) |
6 - 10 Working Days |
$29.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Hong Kong |
$5.99 (Free for Orders Over $99) |
4 - 7 Working Days |
$9.99 (Free for Orders Over $99) |
3 - 5 Working Days |
|
Japan |
$3.99 (Free for Orders Over $99) |
4 - 7 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
United Arab Emirates |
$7.05(Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
South Korea |
$7.99 (Free for Orders Over $99) |
4 - 7 Working Days |
$19.99 (Free for Orders Over $199) |
3 - 5 Working Days |
|
Saudi Arabia |
$14.99 (Free for Orders Over $150) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Kuwait |
$11.99 (Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Qatar |
$12.99 (Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Bahrain |
$10.99 (Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Jordan |
$10.99 (Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
|
Lebanon |
$10.99 (Free for Orders Over $99) |
15 - 20 Working Days |
$19.99 (Free for Orders Over $199) |
5 - 8 Working Days |
How can I track my order?
If you have an account with us, simply log in and navigate to "My Orders" to view your order status. Once your order is packed and prepared for shipment, you will be sent a tracking number via email to monitor its progress as it is delivered to you.
Can I cancel or update my order? or change my shipping address?
If you require any changes to your order, such as order cancellation, updating, or changing the shipping address, please contact us within 24 hours of placing the order. We strive to dispatch orders as promptly as possible, and as a result, we may not be able to fulfill cancellation or update requests. Please note that orders for monogrammed and engraved items cannot be cancelled or updated once they have been placed.
What do I do if my jewelry is defective or I received the wrong order?
If you have received a defective or incorrect jewelry piece, we sincerely apologize for the inconvenience caused. Please contact our Customer Team at contact@serenecharm.com and provide your order number along with a clear photo of the issue. Our team will promptly assist you in resolving the issue. Thank you for choosing Serene Charm.